Customer Service
Add-onOlyron Support
Ticketing and service desk that inherits the same customer graph your CRM already uses. No sync jobs, no mismatches, no parallel tenancy.
Replaces: Zendesk, Intercom, Freshdesk
What you get
Every capability ties back to the org graph — so the rest of the suite benefits when you turn this product on.
One record for every customer
Support sees the same account, deal, and billing state as CRM — because it's literally the same row.
AI-powered triage
Tickets routed by role, region, and SLA using the live org graph — not a static routing config.
Multi-channel inbox
Email, portal, live chat, and API ingest unified under one SLA engine and one audit trail.
Customer portal with SSO
Your customers sign in with Olyron and see only what their org is scoped to. No portal login sprawl.
Org-aware reporting
First response, CSAT, and SLA reporting filtered by the same RBAC roles the rest of the stack enforces.
Olyron Support runs on Olyron Identity
SSO, org context, RBAC, and audit come from the same substrate every Olyron app reads from. Turn on the rest of the suite when you’re ready — no new integration work.