Olyron

Customer Service

Add-on

Olyron Support

Ticketing and service desk that inherits the same customer graph your CRM already uses. No sync jobs, no mismatches, no parallel tenancy.

Replaces: Zendesk, Intercom, Freshdesk

What you get

Every capability ties back to the org graph — so the rest of the suite benefits when you turn this product on.

One record for every customer

Support sees the same account, deal, and billing state as CRM — because it's literally the same row.

AI-powered triage

Tickets routed by role, region, and SLA using the live org graph — not a static routing config.

Multi-channel inbox

Email, portal, live chat, and API ingest unified under one SLA engine and one audit trail.

Customer portal with SSO

Your customers sign in with Olyron and see only what their org is scoped to. No portal login sprawl.

Org-aware reporting

First response, CSAT, and SLA reporting filtered by the same RBAC roles the rest of the stack enforces.

Olyron Support runs on Olyron Identity

SSO, org context, RBAC, and audit come from the same substrate every Olyron app reads from. Turn on the rest of the suite when you’re ready — no new integration work.